Frequently Asked Questions
Everything you need to know about shopping with OAK + FORT.
What is your return policy for online orders?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that jewelry, beauty products, and final sale items are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Once your order is processed, you will receive a confirmation email with a tracking number to monitor your shipment.
Do you offer international shipping?
Yes, OAK + FORT ships to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
Can I exchange an item I purchased online in-store?
Yes, online purchases can be exchanged or returned for store credit at any of our retail locations, provided they meet our return criteria and you have your original invoice.
How should I care for my OAK + FORT garments?
To maintain the longevity of our minimalist designs, we recommend following the specific care instructions on the inner garment tag. Most of our knits and delicate fabrics benefit from cold hand washing and laying flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.